F.A.Q

FREQUENTLY ASKED QUESTIONS & KEY INFORMATION:

WHERE IS THE EVENT?

Gloucester Ski and Snowsports Centre - Matson Lane, Matson, Gloucester GL4 6EA

WHEN AND WHAT TIME IS IT?

Saturday 8th February. Arrive on site from midday, entry is from 1pm until 1am.

HOW DO I CONTACT FESTIVAL ORGANISERS?

Please either email us at ajam@jibworx.com or use the social media links above to send us a direct message. We will get back to you as soon as possible.

DO I NEED ID ON ENTRY?

IDs will be checked upon entry and you will be given a stamp if you are over 18. Once entered into the premises you may still be spot checked (e.g. at the bar). If you are under 18, see below.

Are families and under 18’s welcome?

Families and under 18’s are welcome. Minors under the age of 16 must be accompanied by an adult. Please note there is loud music throughout the event. All under 16s will get a two family member or responsible adult allowance for free, included as part of their ticket. Please purchase a ticket in the right competition category then email us at ajam@jibworx.com with the additional names to receive your additional ticket allowance.

Will there be cloakrooms?

This event has a full cloakroom system for you to be able to leave equipment and jackets in safe hands. We do not take responsibility for any unattended items left around the venue. However, any lost property will be collected by staff at the end of the event. Please email ajam@jibworx.com for item enquiries.

Where can i find your privacy policy and terms and conditions?

You can find our privacy policy and terms and conditions by heading to the corresponding links in this sentence.

WHAT ABOUT Refunds, Ticket Swaps, and Cancellations?

These are all available upon request in the lead up to the event. After 30 days they will not be available. Please email ajam@jibworx.com to find out more.

Drugs and Alcohol Policy?

We reserve the right to refuse entry or service to anyone suspected of carrying or consuming drugs or your own alcohol into the venue. These will be confiscated from you and police will be notified if necessary. Competitors will not be able to purchase alcohol until they are no longer competing.

Can I bring food and alcohol into the festival?

You can’t bring alcohol into the festival but you can bring food. Alcohol can be purchased at the onsite bar.

Can we bring our gazebo?

Yes, you can bring your club gazebo and set it up in between the 2 competition zones. You must have weights or pegs to secure the tent down.

What if I don’t have my own snowboard/skis but I want to compete?

Equipment hire is included in your ticket price. Helmets, boards, skis, poles, and boots are all available at the ski centre at no extra cost.

How can I Travel to ajam?

Gloucester train station is your closest train option. While there is a good network of local buses, it is advised that if coming with a group, you organise a coach or minibus to the event. There is suitable parking for cars and minibuses at the hotel across the road. Coaches will have to park off-site.

CAN I GET A TAXI TO AJAM?

This year we will be working with local taxi companies to offer ready-to-ride taxis to and from the event. We will share more information about this in due course.

WHERE CAN I STAY?

You will need to find your own accommodation options for this year’s event, but chat to your account manager or email ajam@jibworx.com and we can offer a range of local options for you.